Terms of Service

01Website operator and scope

This website is operated by Double Black Media Ltd. In these terms, “we”, “us” and “our” refer to Double Black Media Ltd.

These Terms of Service apply to your use of emergencyglassrepair.co.nz and its enquiry features. Please read them when using the website.

Auckland Glass handles service enquiries, glazing work and invoicing. These website terms do not set the commercial terms for glazing work or replace an agreement you make with Auckland Glass.

02Enquiries and glazing services

The website provides information about emergency glazing in Auckland and a way to request contact fromAuckland Glass. Submitting a callback request does not create a confirmed booking, dispatch a glazier or mean that a quote has been accepted.

Auckland Glass will discuss your requirements, availability and any proposed work with you. Call0800 804 804 if you need urgent assistance instead of waiting for a callback.

For Auckland Glass’s published terms, see Auckland Glass Terms & Conditions. That page refers to separate terms of trade. Ask Auckland Glass for the terms that apply to your particular job before agreeing to the work.

03Charges and availability

Calling the 0800 number is free. A free phone call does not mean a free call-out or free repair.Call-out charges apply and vary by location. Ask Auckland Glass to confirm the applicable fee, the total price including GST, and what is included before agreeing to a call-out or work.

All other commercial matters, including quotations, payment, cancellation, warranties and any insurance arrangements, are to be confirmed directly with Auckland Glass under the terms it supplies for your job. See itspublished Terms & Conditions for further information.

Descriptions of service areas, availability and response times on this website are general information. “24/7” describes the emergency contact service; it does not guarantee immediate attendance or a completed replacement on the first visit. Arrival times and repair options depend on location, demand, access and the glass required.

04Using the website

Please use the website lawfully and provide accurate contact information. If you submit another person’s details, make sure you have their permission and are authorised to make the enquiry.

You must not use the website to send spam, make fraudulent enquiries, introduce malicious code, attempt unauthorised access or interfere with the website’s operation or other people’s use of it.

We may take reasonable steps to protect the website, including restricting abusive or unlawful use. This does not affect any rights you have in relation to an existing service agreement with Auckland Glass.

05Website information, content and links

We aim to keep the information on the website accurate and useful, but it may contain errors or become out of date. Confirm details relevant to your property and the proposed work directly with Auckland Glass. General website information is not a substitute for an assessment of damaged glass or your property.

The website’s text, branding, images and design belong to us or their respective owners. You may view the website and save or print information for your own reference or to obtain glazing services. Other reuse requires permission unless allowed by law.

Links to Auckland Glass and other websites are provided for convenience. Those websites have their own operators, terms and privacy practices. We do not control their content or operation.

06Privacy and enquiry information

Our Privacy Policy explains callback information, sharing with Auckland Glass, spreadsheet storage, Google Analytics and Microsoft Clarity.

Callback details are passed to Auckland Glass’s customer support team and added to its CRM so it can respond to your enquiry. Please read the Privacy Policy before submitting information, and only provide information relevant to the request.

07Your rights and our responsibility

Nothing in these terms excludes, restricts or changes rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020 or other applicable law.

We do not promise that the website will always be available or free from technical errors. To the extent the law permits, we are not responsible for interruptions caused by circumstances outside our reasonable control. This does not remove our responsibility where the law makes us liable.

Questions or complaints about glazing work, bookings or invoices should be raised with Auckland Glass. For a concern about this website, contact Double Black Media Ltd using the details below.

08Changes and governing law

We may update these website terms and will publish the revised version with an updated date. Changes apply to future use of the website and do not retrospectively change a glazing agreement or remove accrued rights.

New Zealand law applies to these website terms. Any dispute may be dealt with by the New Zealand courts or another body with jurisdiction, without limiting rights you have under applicable law.

09Contact us